Terms of service
Please read these product terms and conditions carefully as they set out the terms under which Great British Interiors Ltd makes the products available to you (“Product Terms”). You must read and agree with our terms and conditions before buying online in store or over the phone. Please note that all of the content on Great British Interiors, including logos are the property on Great British Interiors Ltd and use of these by a third party is strictly forbidden.
When buying goods in store or from our website you enter an agreement with Great British Interiors Ltd, www.greatbritishinteriors.com The agreement will be concluded when you place the order.
1. OUR PRODUCTS
1. a) Descriptions and photography
The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you request a sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by Great British Interiors Ltd to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.
1. b) Measurements
Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, curtain pole or track. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order in store, online or by phone and are responsible for checking your order or the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods.
1. c) Made to measure products
Made to measure products are custom made to your precise requirements, including curtains, blinds, cushions and tiebacks. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our sample service before placing an order, Great British Interiors Ltd cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.
1. d) Tolerance
Tolerance Please note that fabric is cut by highly skilled professionals who will be as accurate as possible within a variance of +/- 3cm. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.
1. e) Fabric
Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches we cannot guarantee shade matching for previous orders, in addition the sample despatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics it may be that the sample despatched does not show the full range of colours or pattern design. Please note that once you have chosen a fabric for your soft furnishings we are not responsible for the way in which the fabric drapes. Due to the nature of various materials the drape quality will differ from one fabric to another.
2. ORDER PROCESSING AND CONTRACT
2. a) Order cancellation or amendments
When ordering your goods you are agreeing to a legal binding contract. According to The Consumer Contracts Regulations 2013, made to measure goods, e.g. curtains are excluded from this legislation and the 7 day cancellation rights do not apply. Cancellations are still possible and a full refund will be issued as long as products or parts of them have not been made. In the event that your goods have already been made we are unable to refund your money. Telephone us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check your order or email confirmation of your order to ensure that you have placed the order correctly.
2. b) Ordering by telephone
Our customer services team will always repeat orders back to you; please be advised that we do not accept claims based on incorrect sizes or products being inputted by us; therefore in the case of orders placed over the telephone we cannot accept such claims. After placing the order please check the order details on the email confirmation.
3. PRICES
3.1 The price you will pay is the price shown at the checkout and/or on your confirmation email, these prices are inclusive of VAT and the total price shown is the price you will pay. (Deliveries to certain areas are subject to extra charges after an order has been placed, e.g. Republic of Ireland and Channel Islands, we will inform you of the extra charge from the carrier as soon as possible and you have the option to cancel the order if the extra charge is not accepted.) On receipt of your order or confirmation email check to ensure you are completely happy with the price of the goods ordered.
4. PAYMENT
4.1 We accept payment with the payment methods listed on our site.
4.2 You must pay for the products and any applicable delivery charges in advance of delivery of the products.
4.3 By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.
4.4 We are not responsible for any processing or administration charges that may be levied by your bank or card issuer as a result of payments made to us.
4.5 It is your responsibility to contact your bank or card issuer to check any conditions of payment.
4.6 Due to the bespoke nature of our products a 100% of payment for the products is due on collection or prior to despatch of goods.
5. ACCEPTANCE
We have the right to cancel your order if:
5.1. We have insufficient stock to make and deliver the goods ordered.
5.2. If you have ordered from an island or country where we do not deliver.
5.3. The goods ordered unbeknown to us have been discontinued.
5.4. A pricing error or typing error has occurred due to system failure within our database or website.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.
6. DELIVERY OF GOODS
6.1 When your order is despatched we will email you with an approximate delivery date that you will receive your goods, this date will be within 7 working days.
6.2 The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period.
6.3 A more specific delivery date is available from the order tracking login once the order has been placed. (Deliveries to certain areas are subject to extra charges after an order has been placed, e.g. Republic of Ireland and Channel Islands, we will inform you of the extra charge from the carrier as soon as possible.
6.4 You have the option to cancel the order if the extra charge is not accepted.)
6.5 Delivery will be made to the address specified by you, please note that this must be the same address as where your payment card is registered to.
6.6 Please note that we can only deliver products within mainland UK. All deliveries will be made to you by our courier.
6.7 We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control.
6.8 We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.
7. SHRINKAGE AND COLOUR LOSS
When soft furnishings are washed, some slight shrinkage and some colour loss may occur. Details of this information will be provided with your products, either on the packaging, or additional leaflets provided. You accept this information as part of the terms and conditions and agree that and colour loss or shrinkage mentioned in this information is reasonable.
8. DEFECTIVE AND DAMAGED GOODS
All Great British Interiors products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at info@greatbritishinteriors.com or call our customer service team on 01670 516 866. You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.
9. SAFETY ADVICE
9.1 Chains, loops and other parts of our products can be hazardous for children. Great British Interiors can accept no responsibility for any injuries or death caused by the products we supply.
9.2 It is your responsibility to ensure that children are not left unsupervised with products that could inflict injury.
9.3 The bottom of blind chains should hang at least 150cm above floor level.
9.4 Accidents can happen when young children climb, therefore it is important that beds, cots, furniture and any other items are moved away from window covering cords.
9.5 Great British Interiors blinds are made to comply with safety guidelines. We also take extra precautions by supplying every blind, regardless of fitting height with safety breakaway devices.
9.6 Regularly checks should be carried out by yourself to ensure that any safety device is securely fixed and in working order.
9.7 Instructions supplied when ordering blinds should be diligently followed and babies and young children should be constantly supervised.
9.8 Ensure that any curtains with cords are not accessible to children. Once the cords on the curtain tape have been pulled to create the pleats in the top of the curtain, ensure that the ends of the cord are not left dangling and are securely pushed inside the tape at the top of the curtains. This information is provided on an educational and awareness basis. You should seek professional advice from your installer based on your situation as Great British Interiors accepts no responsibility for duty of care to you based on the information given.
10. GUARANTEE
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
11. OUR LIABILITY TO YOU
11.1 We are under a legal duty to supply Products that are in conformity with our contract with you.
11.2 Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
11.3 If we fail to comply with a contract between you and us, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we entered into the contract.
11.4 The maximum loss or damage we will be responsible for under clause 11.3 is limited to the price you have paid us for the Product to which the loss or damage you suffer relates.
11.5 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any liability imposed under the Consumer Rights Act 2015 that is not permitted to be excluded or restricted under section 31 of the Consumer Rights Act 2015; and
(d) defective products under the Consumer Protection Act 1987.
11.6 This does not affect your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards office.
12. EVENTS OUTSIDE OUR CONTROL
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control including acts of god, fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism or acts of local or central Government or of any other competent authorities provided that:
(a) we will take reasonable steps to prevent or minimise the failure or delay;
(b) in the event of failure to perform, we will refund you all amounts paid under the affected contract; and
(c) in the event of substantial delay, you may cancel your order by notifying us and we will refund you all amounts paid under the affected contract.
13. RESOLVING DISPUTES
13.1 If you have a dispute with us relating to our contract with you, in the first instance please contact us at info@greatbritishinteriors.comand attempt to resolve the dispute with us informally. You can also write to us at: Complaints Department, Great British Interiors Ltd, 42, Bridge Street, Morpeth, Northumberland, NE61 1NL.
14. PRIVACY AND COOKIES
We are committed to protecting your privacy. Please see our privacy and cookie policy for further information on privacy and cookies. If you have any questions/comments about privacy, you should email us at info@greatbritishinteriors.com
Questions about the Terms of Service should be sent to us at louise@greatbritishinteriors.com.